Returns & exchanges
You can exchange or refund within 30 days of receiving your order. We offer a full refund minus postage costs. The buyer is responsible for return postage costs. Please note that refunds can only be issued if the item is returned in a saleable condition, meaning that it is unworn, clean and undamaged.
If you want a refund or exchange, please email firstname.lastname@example.org.
We will then confirm the item is eligible for return/exchange and provide you with instructions.
Other details for returns & exchanges
• Proof of purchase is required for all refunds or exchanges. Proof of purchase includes a copy of your email receipt.
• Product exchanges are subject to availability. This offer applies to full-priced items only and does not include discounted items or items included in promotions.
• We recommend that you use registered mail for all refund and exchanges claims, as we cannot be responsible for items should they be lost in transit.
• We will refund your reasonable postage costs of a return if we determine the product is faulty. In this situation, where we send you replacement product, we will do so at our cost.
We want you to love your Puddle of Mud Designs purchase!